Venus Fashions Return Policy
Return AuthorizationIf you want to return something, you must get a return authorization from VenusFashions.com. Return authorizations will only be issued within 5 days of delivery of the order.
Time allowed for returnsYou will be eligible for a refund only if the product arrives back to us within 14 days from the day the order was originally delivered. If we receive the product back after 14 days, but before 30 days from the original delivery date, you will be eligible for store credit to venusfashions.com only. Any returns after 30 days of the day the order was originally delivered, or any unauthorized returns will be refused, and venusfashions.com will be accept responsibility for any issues arising dur to transit.
Condition of returned itemsItems must be returned with all original tags, in original packaging, in resellable condition.
- Items listed as "Clearance", “Discontinued”, or "Blow Out" cannot be returned or exchanged.(That's why you got the great price)
- Merchandise must have all tags attached, and all footwear must be sent back in their original packaging and without shipping labels affixed to them.(e.g. wrap the box first)
- Lingerie, Shapewear, Toiletries, Accessories in which any protective wrapping has been removed by the customer are all not returnable.
- Swimwear is returnable, however it must include the original liner and show no signs of wear. Please be certain to try on all swimwear with undergarments and keep the liner in place.
- Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.(including any item with odors)
- If you cannot be reached using your provided contact information within 30 days from when you initially received the item in question so that we may charge you for return shipping of any un-returnable items, the item will be destroyed and no refund will be issued.
- Any items returned with out prior authorization will not be accepted
- Any items returned to us marked as undeliverable with incur a 20% restocking fee, and all shipping charges are non-refundable.
Return shipping charges
- Shipping cost is non-refundable, unless we ship an item in error.
- Returns will require the customer to pay for return shipping.